Shipping + Handling
General Delivery Terms
Your order and payment will be processed by Innocenza Lifestyle Ltd
All orders placed before 12pm (GMT) on a weekday will be processed and dispatched that day.
All orders placed after 12pm (GMT) will be processed and dispatched the next working day.
All orders placed after 12pm (GMT) on Friday or on the weekend will be dispatched the following Monday.
Orders placed with a UK delivery address will be delivered the next business day (business days being Monday – Friday inclusive) Next day delivery will not be available to certain parts of the UK – this includes the postcodes listed below
Delivery of EU orders (excluding the UK) will take between 2 – 5 business days.
Worldwide orders (excluding the EU) will be delivered will take between 3 - 10 business days
* Delivery times are to be used as a guide only, Innocenza cannot be held responsibility for delays due to customs clearance
Delivery to the UK Next Day Free
Delivery to the UK (2-3 business Days) Free (see list of postcodes below)
Delivery to the EU (2-5 Business Days) £16.00
Delivery Worldwide (3-10 Business Days) £20.00
*Some areas in the UK are not able to receive a next business day delivery service. The 2-3 Business day delivery service is applicable to the following postcodes:
Duties and Taxes
EU deliveries will not be subject to additional duties and taxes.
Non-UK & EU deliveries may be subject to additional duties and taxes.
Any applicable Duties and Taxes on deliveries must be settled by the recipient. Please check with your local customs and duties office for more information on these charges.
We hope you love your products but should you not be completely happy you can return your purchase by completing and submitting the returns form on the website. We will email to you the free returns label which you will need to apply to the outer packaging. You will then need to log on to www.ups.com to arrange for collection or drop off of your goods to be delivered back to the address below within 14 days of receipt of the goods. Unfortunately we are only able to provide this service to delivery and collection addresses within the UK. For addresses outside of the UK the costs detailed above will apply for delivery and returns will need to be arranged at your cost. We will give you a full refund within 5 days of receiving the item(s). Please note delivery fees will not be refunded.
All items must be returned in an unworn (re-saleable) and unwashed condition with the correct invoice, packaging and swing tag still attached. All un-damaged, correctly returned products will be credited to the original purchaser's credit/debit card including sales taxes for all EU country shipments.
International customers must clearly write 'return' or 'unwanted goods' on the label of their returns parcel to avoid unnecessary customs charges.
If you return your purchase by post or courier after the periods outlined above (with the exception of faulty or damaged goods), we reserve the right not to offer you a refund. We may instead return your purchase to you.
If you paid with PayPal, PayPal offers free return shipping with Return Shipping on Us . To ask for a refund, you will need to log into your PayPal account, select the transaction, and click the ‘Request return shipping refund’ link.
If your product is faulty, please follow the instructions as above for returns.
Products returned to us by you due to a defect will be refunded in full, including a refund of the delivery charges and any cost incurred by you in returning the item to us.
International returns procedure
Please address and return your parcel to the address below and ensure you retain proof of postage. We regret that return costs are the responsibility of the customer and that exchanges cannot be processed.
International customers must clearly write ‘return’ or ‘unwanted goods’ on the label of their returns parcel to avoid extra unnecessary customs charges.
If you paid with PayPal, PayPal offers free return shipping with Return Shipping on Us . The service is available to customers who reside in one of the following countries: Australia, Austria, Belgium, Brazil, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hong Kong, Hungary, India, Ireland, Israel, Italy, Latvia, Lithuania, Malaysia, Malta, Norway, Netherlands, Poland, Portugal, Romania, Russia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, USA and UK. To ask for a refund, you will need to log into your PayPal account, select the transaction, and click the ‘Request return shipping refund’ link.
51 Cleveland Street