Shipping + Handling
Christmas Delivery Dates & Returns
Our final Pre Holiday shipping date will be 20th December, shipping will begin again 2nd January 2018. For purchases made over the holiday period we have extended our returns policy.Purchases made between the 1st December and the 20th December will be eligible for a refund as long as they are returned to us by the 8th January 2018.
Goods purchased during this period and returned after this date will not be accepted. If you have any questions or concerns regarding the extended returns policy please do not hesitate to contact us via firstname.lastname@example.org
* Our regular refund policy applies to orders that are returned within 14 working days and is not extended.
General Delivery Terms
Your order and payment will be processed by Innocenza Lifestyle Ltd
All orders placed before 12pm (GMT) on a weekday will be processed and dispatched that day.
All orders placed after 12pm (GMT) will be processed and dispatched the next working day.
All orders placed after 12pm (GMT) on Friday or on the weekend will be dispatched the following Monday.
Orders placed with a UK delivery address will be delivered the next business day (business days being Monday – Friday inclusive) Next day delivery will not be available to certain parts of the UK – this includes the postcodes listed below
Delivery of EU orders (excluding the UK) will take between 2 – 5 business days.
Worldwide orders (excluding the EU) will be delivered will take between 3 - 10 business days
* Delivery times are to be used as a guide only, Innocenza cannot be held responsibility for delays due to customs clearance
Delivery to the UK Next Day £7.00
Delivery to the UK (2-3 business Days) £7.00 (see list of postcodes below)
Delivery to the EU (2-5 Business Days) £16.00
Delivery Worldwide (3-10 Business Days) £20.00
*Some areas in the UK are not able to receive a next business day delivery service. The 2-3 Business day delivery service is applicable to the following postcodes:
Duties and Taxes
EU deliveries will not be subject to additional duties and taxes.
Non-UK & EU deliveries may be subject to additional duties and taxes.
Any applicable Duties and Taxes on deliveries must be settled by the recipient. Please check with your local customs and duties office for more information on these charges.
We hope you love your products but should you not be completely happy you can return your purchase by completing and submitting the returns form on the website and posting the goods back to the address below within 14 days of receipt of the goods. We will give you a full refund within 5 days of receiving the item(s). Please note delivery fees will not be refunded. We regret that return costs are the responsibility of the customer and that exchanges cannot be processed.
All items must be returned in an unworn (re-saleable) and unwashed condition with the correct invoice, packaging and swing tag still attached. All un-damaged, correctly returned products will be credited to the original purchaser's credit/debit card including sales taxes for all EU country shipments.
We strongly recommend you obtain a free 'Certificate of Posting' from the Post Office, as we’re unable to accept responsibility for parcels lost in transit.
International customers must clearly write 'return' or 'unwanted goods' on the label of their returns parcel to avoid unnecessary customs charges.
If you return your purchase by post or courier after the periods outlined above (with the exception of faulty or damaged goods), we reserve the right not to offer you a refund. We may instead return your purchase to you.
If your product is faulty, please follow the instructions as above for returns.
Products returned to us by you due to a defect will be refunded in full, including a refund of the delivery charges and any cost incurred by you in returning the item to us.
Please address and return your parcel to the address below and ensure you retain proof of postage. We regret that return costs are the responsibility of the customer and that exchanges cannot be processed.
International customers must clearly write ‘return’ or ‘unwanted goods’ on the label of their returns parcel to avoid extra unnecessary customs charges.
51 Cleveland Street